Inspection outcome: Standards met
Last inspection: 18/11/2024
Pharmacy context
This pharmacy is located on a busy high street in the town of Enfield. It sells medicines over the counter. And it provides some NHS services such as the Pharmacy First service and the Flu and Covid Vaccination service. The pharmacy also provides a private travel vaccination service. It dispenses NHS and private prescriptions. And it supplies medicines in multi-compartment compliance packs for some people. The pharmacy provides a prescription delivery service for people who cannot get to the pharmacy.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages risks associated with its services well. It has written procedures for team members to follow to help them work safely. And it protects people’s confidential information. People can provide feedback or complain to the pharmacy. And it keeps the records it needs to by law. The pharmacy records mistakes it makes to try and learn from them. But it could do more to show what actions have been taken from the learnings.
Principle 2. Staff
There are enough appropriately trained team members to manage the pharmacy’s services effectively. And they work well together to manage the pharmacy’s workload. Team members feel comfortable about giving feedback or raising concerns they may have.
Principle 3. Premises
The pharmacy premises are kept secured from unauthorised access. And they are kept clean and tidy. The pharmacy has a suitable consultation room so people can have a conversation in private if needed.
Principle 4. Services, including medicines management
The pharmacy is accessible to people with different needs. And it provides its services safely and effectively. It obtains its medicines from licensed wholesalers and stores them appropriately. Team members ensure medicines are suitable for supply including by actioning drug alerts and recalls. The pharmacy does not always highlight higher-risk medicines on prescriptions so it may miss opportunities to provide additional information to people receiving these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. Team members maintain the equipment so it is safe to use. And they use it in a way which protects people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |