Inspection outcome: Standards met
Last inspection: 27/11/2019
Pharmacy context
The pharmacy is located in a parade of shops in a residential area close to Redbridge Underground Station. The pharmacy has changed ownership six months prior to the inspection. A doctor’s surgery is situated across the road from the pharmacy and another surgery is a short walk away. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs to help people take their medicines safely. It also provides Medicines Use Reviews and New Medicine Service checks to people. The regular pharmacist is also an independent prescriber.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with providing its services. It largely keeps the records it is required to by law. Team members work to written procedures to help provide the pharmacy’s services safely. The team members respond appropriately when mistakes happen during the dispensing process. This helps them prevent similar mistakes from happening in the future and makes the services safer.
Principle 2. Staff
The pharmacy has enough team members its services, and they work effectively together. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given some ongoing training to keep their knowledge and skills up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean and tidy. People can have a conversation with a team member in a private area. But the pharmacy could do more to ensure the consultation room is kept clean and tidy.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It gets its stock from reputable sources and mostly stores it properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |