Inspection outcome: Standards met
Last inspection: 12/06/2019
Pharmacy context
The pharmacy is located in the centre of the village of Polperro. The pharmacy dispenses NHS and private prescriptions. The pharmacy delivers medicines to people. It also supplies multi-compartment medicines devices for vulnerable people to use in their own homes. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also offers flu vaccinations, a minor ailments scheme and substance misuse services.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages risk appropriately. Team members record their errors and review them. The pharmacy generally has written procedures in place for the work it does. But it does not have some of the written procedures that are required by law. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy generally keeps the records required by law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff. Team members are appropriately trained for their roles and they keep their skills and knowledge up to date. Team members suggest and makes changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe and secure environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy is fairly accessible within the restraints of the access to the village. It advertises its services well. Medicines are supplied safely and it delivers prescriptions to people’s home. It keeps records of this to show what has happened. The pharmacy obtains its medicines from reputable suppliers. They are stored securely and regularly checked that they are still suitable for supply. The pharmacy deals with medicines returned by people appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean, tidy and maintains them well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |