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Pharmacy inspections

Inspection reports and learning from inspections

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Riverside Pharmacy (1089855)

Inspection outcome: Standards met

Last inspection: 30/09/2019

Pharmacy context

An independent pharmacy located on a high street in Old Isleworth, West London. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), a New Medicine Service (NMS), multi-compartment compliance aids for patients in their own homes and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps the records it needs to by law. Team members follow written instructions to make sure they work safely, and they understand how to safeguard and support vulnerable people. But, the pharmacy does not record all of its mistakes. So, it might miss opportunities to spot patterns and trends and so reduce the chances of the same things happening again.

Principle 2. Staff

Standards met

There are enough staff to manage the pharmacy's workload. They are trained for the jobs they do, and they complete some additional training to help them keep their knowledge up to date. Members of the team can use their professional judgement to decide whether it is safe to supply medicines. And they keep records of any interventions they make. 

Principle 3. Premises

Standards met

The pharmacy provides a clean and professional environment which is suitable for the provision of pharmacy services. It has a consultation room, so people are able to have private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy makes its services accessible to most people, and it manages them safely and effectively so that people receive appropriate care. It obtains its medicines from licensed suppliers, and it carries out regular checks to make sure that they can be supplied to people safely. However, the pharmacy does not always provide all the information that people may need to take their medicines.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Facilities are used in a way that protects people’s privacy.

Pharmacy details

1 Shrewsbury Walk

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards