Inspection outcome: Standards met
Last inspection: 15/01/2020
This is a busy independent pharmacy situated in a parade of shops in a residential area. In addition to dispensing medicines the pharmacy provides flu vaccinations. And it supplies people with medicines in multi-compartment compliance packs to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy largely manages the risks associated with its services. The pharmacy asks its customers for their views. Team members protect people’s private information. And they know how to safeguard vulnerable people. When things go wrong, the pharmacy team responds well. But the team members always don’t record all the mistakes picked up during the dispensing process. So, they may be missing opportunities to learn. The staff are not all fully clear about what they are allowed to do and not do when the pharmacist is not there. This may make it harder for the pharmacy to show that tasks are being supervised properly.
Principle 2. Staff
The pharmacy has enough staff and the team members are trained for the jobs they do.Team members are given some ongoing training to help keep their knowledge and skills up to date. But they did not always get time set aside to complete it at work.
Principle 3. Premises
The premises are generally suitable for the services the pharmacy provides. And they are kept secure. But there is limited space to store dispensed medicines and stock safely. Some items are stored in containers on the floor. This could increase the risks of trips or falls. Some areas of the pharmacy are untidy or require maintenance.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely. It obtains its medicines from reputable sources. And largely manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy does not always give people information leaflets that come with their medicines. This means that people may not always have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services.
173 Eastern Avenue East
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|