Inspection outcome: Standards met
Last inspection: 01/10/2020
Pharmacy context
This is a community pharmacy beside other shops in the town of Buckie. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a repeat prescription collection service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over‐the‐counter medicines. It offers the NHS smoking cessation service and seasonal flu vaccination. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure they provide them safely. The pharmacy makes suitable changes to its procedures to help reduce the risks to people during the pandemic. Team members record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s private information safe. Team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified team members to safely provide its services. Team members have access to training material so they have the skills that they need for their roles. And they keep well informed of new services and products, ensuring they offer people timely and effective advice and treatment. The pharmacy gives team members time for training during the working day. They use their knowledge and professional judgement to deliver services safely. Team members know how to raise concerns if they have any and can make suggestions and share information to improve services.
Principle 3. Premises
The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to easily use its services. It provides safe services and the pharmacist makes relevent changes to ways of working so people continue to safely
access services during the pandemic. Team members support people by providing them with important information and advice to help them use their medicines safely. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works. Pharmacy team members raise concerns when equipment is not fit for purpose. And the pharmacy acts in a positive and appropriate way.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |