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Pharmacy inspections

Inspection reports and learning from inspections

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Right Medicine Pharmacy (1094081)

GPhC Reference 1094081

Inspection outcome: Standards met

Last inspection: 26/04/2019

Pharmacy context

The pharmacy is in the village of Broadford on the Isle of Skye. It is connected to Scotland’s North West coast by bridge. And lies 88 miles west of Inverness. A sister branch is in the Kyle of Lochalsh is a 15-minute drive away. The pharmacy dispenses NHS prescriptions and offers a range of additional services. It orders and dispenses prescriptions for people on repeat medication. And a consultation room is available for people to be seen in private.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy team discusses the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law.  It ​understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

Principle 2. Staff

Standards met

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. They identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. The team are good at taking ownership of tasks. And make service improvements to keep services safe and effective.  


Principle 3. Premises

Standards met

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to the surrounding area. It provides service and health information leaflets for self-selection.  And displays opening times and service information in the window. The pharmacy manages its services well. And it has taken over the ordering and dispensing of prescriptions for people who are on regular medication. This means that people do not always have to go to their doctor for a new prescription. And can go directly to the pharmacy for further supplies of their medication. The pharmacy informs the pharmacy team about high-risk medicines. This means they are up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. And it has the capability to follow the new falsified medicines directive.

 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services.

Pharmacy details

Fordhill
Broadford
ISLE OF SKYE
IV499AB
Scotland

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View inspection report (PDF 122.3KB)

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards