Right Medicine Pharmacy (1090616)

The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law.  It ​understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

 

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week.

 

The pharmacy team members reflect on their performance. They identify and discuss their learning needs at regular review meetings.

 

This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. 

 

The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements.  They share ideas and learnings to keep services safe.  

The pharmacy provides a range of services to the surrounding area. It provides service and health information leaflets for self-selection.  And displays opening times and service information in the window.  

 

The pharmacy supports housebound and vulnerable people. It dispenses multi-compartment medicine devices. And provides a delivery service for people who need extra help.  

 

The pharmacy manages its services well. And updates the pharmacy team about high-risk medicines.  This means that staff are up to date with current safety messages.
 
The pharmacy sources, stores and manages medicines to ensure they are fit for purpose.  And it has the capability to follow the new falsified medicines directive.