Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
The pharmacy is in the village of Kyle of Lochalsh which lies 63 miles west of Inverness. It is next to the Skye bridge and the train station to Inverness. A sister branch is on Skye which is a 15-minute drive away. The upstairs section of the premises is used to dispense NHS prescriptions and provide a range of additional services. The downstairs retail area is used for a range of toiletries and gifts. Both areas are accessed via separate power assisted doors. The pharmacy supplies medicines in multi-compartment medicine devices when people need extra support. And a consultation room is available for people to be seen in private.
Inspection summary findings
Principle 1. Governance
The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy updates its processes and procedures so that services remain safe and effective. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.
Principle 2. Staff
Principle 3. Premises
The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |