Inspection outcome: Standards met
Last inspection: 16/09/2020
Pharmacy context
This is a community pharmacy beside other shops on a main road close to a city centre and GP practices. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to care homes. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines use. This inspection took place during the COVID-19. pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It has adapted its ways of working during the pandemic to ensure it delivers its services safely and effectively. It has up-to-date written procedures for team members to follow. The pharmacy keeps the records it needs to by law. The team members understand their responsibilities in protecting people’s private information and they keep this safe. They know how to help protect the welfare of vulnerable people. They record and discuss mistakes made during the dispensing process. But the information they record is sometimes limited so learning opportunities may be missed.
Principle 2. Staff
The pharmacy has team members with the skills required for their roles. And they undertake required training within the GPhC’s guidelines. The pharmacy encourages team members to complete ongoing training. They help each other in their day-to-day work and share information and learning so, they can improve their performance and skills. They feel supported by the pharmacy owner who keeps them well informed during the pandemic.
Principle 3. Premises
The pharmacy environment is secure and suitable for the services it provides. And changes help make the premises COVID secure. It has suitable facilities to meet the needs of people requiring privacy when using its pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services which support people's health needs and it manages these services well. It identifies the risks to the delivery of pharmacy services during a pandemic and it makes changes to ensure people receive their medicines safely and efficiently. The team members give people extra information to help them use their medicines properly. The pharmacy obtains, stores and generally manages its medicines appropriately. The team carries out suitable checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. It manages and uses the equipment in ways to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |