Inspection outcome: Standards met
Last inspection: 01/05/2024
Pharmacy context
This pharmacy is located in the town of Dereham in Norfolk. It mainly dispenses NHS prescriptions to people in the local area and delivers all medicines to people’s homes. It also dispenses medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines. The pharmacy provides the Pharmacy First service under patient group directions (PGDs) as well as other services also under PGDs, such as travel vaccinations, which people visit the pharmacy for.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. The pharmacy has written procedures in place to help the team work safely. And it keeps the records it needs to by law. The pharmacy has appropriate insurance arrangements in place to protect people. And it keeps people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. Team members can provide feedback or raise any concerns they have about the pharmacy.
Principle 3. Premises
The pharmacy is clean and tidy, and its team members have enough space to carry out their work. It has a consultation room for people who wish to have a conversation in private. The pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and efficiently. And it stores its medicines appropriately. The pharmacy obtains its medicines from reputable sources. And it generally takes the right actions in response to safety alerts and recalls for medicines and medical devices to ensure people are getting medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services effectively. And it uses its equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |