Inspection outcome: Standards met
Last inspection: 20/05/2019
Pharmacy context
This is an independent pharmacy in a suburban parade of shops in Harrow Weald, London. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids (MDS trays or blister packs) for those who may have difficulty managing their medicines, and it provides supervised consumption of methadone, a needle exchange service and a delivery service.
Inspection summary findings
Principle 1. Governance
Pharmacy team members deal with their mistakes responsibly. But, they are not recording all of them. So they may be missing opportunities to prevent similar incidents happening in future. The pharmacy generally keeps the records it needs to by law but it does not always check its stock balances as regularly as it could which means that mistakes may not be easily detected and corrected. The pharmacy protects people’s personal information and team members understand how to protect vulnerable people.
Principle 2. Staff
The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they feel able to raise concerns if needed. They feel able to use their own professional judgement.
Principle 3. Premises
The pharmacy’s premises are secure and suitable for the provision of most of its services.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services.The pharmacy generally delivers its services in a safe and effective manner. Staff try to make sure pharmacy services are provided safely but they do not always provide patients with an information leaflet. This means patients may not have the most up to date information about their medicines. The pharmacy generally sources and stores medicines safely.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment and facilities to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |