Inspection outcome: Standards met
Last inspection: 13/09/2022
Pharmacy context
This pharmacy is in a parade of shops on a main road. As well as dispensing NHS prescriptions the pharmacy provides flu vaccinations and supplies medicines in multi‐compartment compliance packs. The pharmacy also provides private services via CityDoc which included travel vaccinations and a phlebotomy service.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are largely safe and effective. The pharmacy generally keeps the records it needs to by law so that medicines are supplied safely and legally. People who use the pharmacy can provide feedback. Team members understand their role in protecting vulnerable people. Team members generally respond appropriately when mistakes happen during the dispensing process. But the way the pharmacy records its dispensing mistakes could make it harder for it to identify any patterns or trends. And this may mean that team members are missing out on opportunities to learn and make the pharmacy's services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They have completed or are doing the required accredited training for their roles. They do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are clean and tidy and well maintained. Space is effectively managed to improve the workflow. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It gets its stock from reputable sources and mostly stores it properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps its equipment clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |