Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy also dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines’ use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). A travel vaccination and sexual health clinic operates from the pharmacy. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow satisfactory working practices. They keep the records they need to by law. And they mostly protect people's private information to keep it safe. The pharmacy can show how it adequately manages its dispensing risks. But it cannot evidence it documents mistakes to help learn from them and reduce the risk of making similar mistakes.
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises adequately support the safe delivery of services. And pharmacy team members effectively manage the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it manages its services to help people receive appropriate care. The pharmacy gets its medicines from reputable sources. But it doesn't record the checks it makes to show it stores medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |