Inspection outcome: Standards met
Last inspection: 21/03/2024
Pharmacy context
This NHS distance-selling pharmacy is set next to a warehouse in Merstham. The pharmacy opens five days a week. It provides most of its services at a distance. And generally, people aren’t allowed to visit its premises in person. The pharmacy dispenses people’s prescriptions. It delivers medicines to people in person or by post. It supplies multi-compartment compliance packs (compliance packs) to some people who need help managing their medicines. And it delivers the NHS Pharmacy First Service by video link to help people who have a minor illness.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages its risks. It has written instructions to help its team works safely. It largely keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And it listens to people’s suggestions to help it do things better. People who work in the pharmacy can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. And they can make decisions to keep the people they care for safe. The pharmacy team is comfortable about giving feedback to help the pharmacy do things better. And it knows how to raise a concern if it has one.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver it services from. And its premises are clean and secure.
Principle 4. Services, including medicines management
The pharmacy has working practices that are generally safe and effective. And people can access its services easily. The pharmacy delivers medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources. And it usually stores them appropriately and securely. Members of the pharmacy team largely carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of people’s unwanted medicines properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean.
Pharmacy details
The Bungalow Office at Bridge House
1 Nutfield Road
Merstham
Redhill
RH13EB
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |