Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
The pharmacy is on a road, close to other businesses and next to a medical centre. It dispenses NHS and private prescriptions and sells a range of over-the-counter medicines. It provides a range of services including a substance misuse service. It also dispenses medicines into multi-compartmental compliance packs to help people take their medicines. And it delivers medicines to people’s homes. The pharmacy is open 7 days a week and provides the NHS Urgent Medicine Supply Advanced Service (NUMSAS) and the Digital Minor Ilness Referral Service (DMIRs).
Inspection summary findings
Principle 1. Governance
The pharmacy team has effective procedures to identify and manage the risks to its services. And the team follows these procedures. The team members use novel ways to make sure they record any errors during dispensing. And they are good at using the information to share the learning from these errors. The pharmacy asks people for their feedback. And it listens to this feedback to make changes for the benefit of people using its services. The pharmacy keeps people’s private information safe. And it is suitably equipped to protect the welfare of children and vulnerable people. It keeps most of the records it must by law.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to effectively manage the pharmacy’s services. They are enthusiastic about their roles and work well together. The pharmacy superintendent is good at listening to their ideas and makes changes to improve services for people. The team members complete the necessary training to keep their knowledge up to date. And they feel comfortable to raise concerns if necessary.
Principle 3. Premises
The pharmacy is secure and properly maintained. And the premises meet the requirements for the services provided. It has a suitable consultation room, so people can speak to members of the team in private.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible and suitable to meet people’s health needs. The pharmacy is good at promoting ways to help improve people’s health. And it manages the risks to its services well. It has robust processes for delivering people’s medicines to their homes. So, the pharmacy team can resolve any queries promptly. The pharmacy team helps people take their medicines by supplying them in multi-compartmental compliance packs. And provides these people with additional information. The pharmacy team sources, stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And it uses its facilities to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |