Inspection outcome: Standards met
Last inspection: 27/11/2024
Pharmacy context
This is a community pharmacy located on a busy main road, next door to a dental practice. The pharmacy serves the diverse local population. It mainly dispenses NHS prescriptions which are received electronically. It provides the flu vaccine and Pharmacy First services. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. And it generally keeps the records it needs to by law, so it can show that supplies are made safely and legally. The pharmacy has written procedures to help its team safely and effectively. But some of them are outdated which means team members may not fully understand what is expected of them.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. Team members have access to some ongoing training and have opportunities to provide feedback to help improve the pharmacy’s services or raise concerns.
Principle 3. Premises
The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And it is kept secure from unauthorised access.
Principle 4. Services, including medicines management
People can access the pharmacy’s services easily. The pharmacy provides its services in a safe way. It orders its medicines from reputable sources and largely manages them properly. But it does not always highlight prescriptions for higher-risk medicines, so it may be missing out on opportunities to provide additional counselling information to some people.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |