Pyramid Pharmacy (9011902)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team deal with their mistakes responsibly. But it was not possible to verify the necessary recorded details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law. But the pharmacy team could do more to ensure people’s confidential information is appropriately protected.

Principle 2. Staff

The pharmacy has an adequate number of staff to sufficiently manage its workload. The pharmacy provides its services using a team with different levels of experience. But the pharmacy delivers ongoing training in an unstructured way. This could affect how well the team carry out tasks and adapt to change with new situations.

Principle 3. Premises

The pharmacy’s premises generally provide a professional environment to deliver its services from. The pharmacy also has a separate space where confidential conversations or services can take place.

Principle 4. Services, including medicines management

People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources and manages its medicines adequately. But its team members do not always identify people who receive higher-risk medicines and make the relevant checks. This limits the pharmacy’s ability to show that people are provided with appropriate advice when supplying these medicines.

Principle 5. Equipment and facilities

The pharmacy has the facilities it needs to provide its services safely. Its equipment is generally clean, but some equipment needed to provide the pharmacy’s services are missing. This could affect how safely and appropriately these services are provided.