Inspection outcome: Standards met
Last inspection: 30/10/2019
Pharmacy context
This is a community pharmacy located on the main High Street in Tring in Hertfordshire. The pharmacy dispenses NHS and private prescriptions. It offers a few services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations and smoking cessation as well as blood pressure and blood glucose testing. The pharmacy provides multi-compartment compliance aids to people in their own homes if they find it difficult to manage their medicines. And, it supplies medicines to one residential care home.
Inspection summary findings
Principle 1. Governance
The pharmacy is well managed and operates with safe processes. It identifies the risks associated with its services well. Members of the pharmacy team routinely monitor the safety of their services by recording their mistakes and learning from them. The team is proactive in protecting the welfare of vulnerable people. The pharmacy protects people's private information appropriately. And, it generally maintains its records in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained or undertaking the appropriate training. They understand their roles and responsibilities well. And, they keep their skills and knowledge up to date by completing regular training.
Principle 3. Premises
The pharmacy's premises provide a professional environment for the delivery of its services. The premises are clean and secure. And, it has a suitable space available to provide private conversations and services.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and effectively. Its team members are helpful. They actively look for ways to make the pharmacy’s services easily accessible for people with different needs. The pharmacy sources, stores and usually manages its medicines appropriately. And, it ensures the right checks are made in response to safety alerts. This helps to ensure that people receive medicines and devices that are safe to use. But, team members don't always record or ask for enough information when people are prescribed higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy uses its facilities appropriately to help protect people’s privacy. And, it routinely maintains suitable records to ensure its equipment is fit for their intended purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |