Private Pharma Ltd (9012080)

Inspection summary findings

Principle 1. Governance

The pharmacy keeps people’s personal information safe, and it maintains the records it needs to by law. It has some procedures to help make sure the team works safely. But the procedures are limited in the information they provide, so team members may not always work effectively or fully understand their responsibilities. And there is an over reliance on the pharmacy’s terms and conditions regarding checks to ensure that practitioners are completing face to face consultations with patients.

Principle 2. Staff

Pharmacy team members manage the workload effectively and they receive some training for their roles. They work well together and they feel comfortable to provide feedback and raise concerns.

Principle 3. Premises

The pharmacy is clean, and well maintained. It provides an appropriate space for the services it delivers. The pharmacy's website is clear and it contains relevant information about the pharmacy.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible, and they are suitably managed. It sources and stores its medicines appropriately and it carries out regular checks to help ensure that medicines are kept at the right temperature when they are transported. But prescriptions for aesthetic treatments do not always contain clear instructions for use. This makes it more difficult for team members to make effective clinical assessments to ensure supplies are appropriate.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. And team members use the equipment in a way that protects people’s privacy.