Priory Community Pharmacy (1094122)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages risks adequately. Its team members understand how to keep people’s private information safe and raise concerns to protect the health and wellbeing of vulnerable people. The pharmacy keeps the records it needs to by law, but some information is missing. So the pharmacy may not always be able to show what has happened. And some new team members have not read all of the pharmacy’s procedures, so they may not always work as effectively as they could.

Principle 2. Staff

Pharmacy team members work well together and feel comfortable to raise concerns and provide feedback to the pharmacist or management. Team members are trained for the jobs that they do. But there is a lack of ongoing learning and development so, the pharmacy may not always be able to show how team members keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy is suitably maintained and provides a professional space suitable for the delivery of healthcare services. It has multiple rooms and spaces that can be used to provide people with access to private and confidential discussions.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible, and it generally supplies medicines safely, so that people receive appropriate care. The pharmacy gets is medicines from licensed suppliers and team members carry out some checks to help make sure that medicines are fit for supply. But records of this are not always properly maintained, so the pharmacy may not always be able to demonstrate that medicines are stored appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. Team members use the equipment in a way that protects people’s privacy.