Premier Chemist (9012089)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. It keeps people’s personal information safe and maintains the records it needs to by law. The pharmacy has procedures to make sure the team works safely, and team members are clear about their roles. But it doesn’t always fully consider and manage the risks before commencing new services to make sure it operates in the most safe and effective way. 

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs that they do, and they manage the workload well. Team members work well together in a supportive environment, where they feel comfortable to provide feedback and raise concerns.

Principle 3. Premises

The pharmacy is clean, and well maintained. It provides a suitable space for the provision of healthcare services. One of the websites associated with the pharmacy does not always provide easily accessible information about how the pharmacy is involved in the supply of prescription medicines. So, it may not always be clear to practitioners using the website who the end supplier of medicines is.

Principle 4. Services, including medicines management

The pharmacy’s services are generally accessible and suitably managed. But prescriptions for aesthetic treatments do not always contain clear instructions for use, so it may not always be possible for team members to identify whether quantities being supplied are suitable for the treatment area. The pharmacy sources and stores its medicines appropriately and it carries out regular checks to help ensure that medicines are kept at the right temperature when they are transported.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the services it provides. And team members use the equipment in a way that protects people’s privacy.