Practice Pharmacy Direct (1118468)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services and protects peoples’ information. Members of the team are clear about their roles and responsibilities. They record some things that go wrong, so that they can learn from them. But they do not always record or review all of their mistakes, so they may miss some opportunities to improve. The pharmacy largely keeps the records required by law.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. And the team members are comfortable providing feedback to the pharmacist. The pharmacy enables its team members to act on their own initiative and use their professional judgement.

Principle 3. Premises

The pharmacy is clean and tidy. The premises provides a suitable environment for people to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy’s services are easy to access. And they are managed appropriately, so people receive their medicines safely. But members of the pharmacy team do not always know when higher-risk medicines are being supplied. So, they may not always make extra checks or give people advice about how to take them. The pharmacy sources medicines safely and carries out checks to help make sure that they are kept in good condition and suitable to supply. But expiry date checks are not always recorded. So, there may be an increased risk that out-of-date medicines could be overlooked.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. And they maintain the equipment so it's safe to use.