Poundbury Pharmacy (1092358)

Inspection summary findings

Principle 1. Governance

The pharmacy has up-to-date written procedures to help make sure the team works safely. It has made some sensible adjustments to those procedures to help keep people safe during the pandemic. Its team members record and regularly review their mistakes so they can learn from them. And they take action to help stop mistakes from happening again. The pharmacy keeps the records it needs to by law and it asks people to give their views about the services it provides. Team members keep people’s private information safe and they know how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding of their roles and responsibilities. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy is clean and tidy. It is secure, has enough space to allow safe working and its layout protects people’s privacy. And it has made some sensible adjustments to help make its premises safer for people to use during the pandemic.

Principle 4. Services, including medicines management

The pharmacy’s services are easy for people to access and its working practices are generally safe and effective. Team members know when higher-risk medicines are being handed out and check that the medicines are still suitable or give people appropriate advice about taking them. The pharmacy stores its medicines appropriately and carries out checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.