Poulner Pharmacy (1084775)

Inspection summary findings

Principle 1. Governance

The pharmacy has satisfactory processes for identifying and managing the risks associated with its services. It has up-to-date written procedures in place that its team members follow. Team members are aware of their roles, and they complete the records required by law. The pharmacy has suitable insurance in place to cover its activities and it keeps people’s private information safe. The team knows how it can help protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough suitably trained team members to provide its services. The pharmacy provides its team members with opportunities to upskill themselves and they manage their workload safely and effectively. Team members support each other well and are comfortable providing feedback to one another to improve the quality of the services delivered.

Principle 3. Premises

The pharmacy's premises are clean and suitably organised for the volume of work that it does. The space is appropriately laid out so that the pharmacy can provide its services effectively while protecting people's privacy. The pharmacy stores its medicines securely and appropriately. The premises are suitably secure when closed. 

Principle 4. Services, including medicines management

The pharmacy provides appropriate services to support the health needs of the local community. And those services are suitably accessible to people. The pharmacy delivers its services safely and effectively and its team members make suitable checks to ensure that people taking higher risk medicines can do so safely. They store and manage medicines appropriately. And they take appropriate action following alerts, so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has appropriate equipment to enable its team members to provide its services safely and effectively. It keeps its equipment clean and well maintained.