Inspection outcome: Standards met
Last inspection: 28/03/2023
Pharmacy context
The pharmacy is located in Porlock, a village near Minehead. It sells over-the-counter medicines and dispenses NHS and private prescriptions. And it delivers medicines to people’s homes. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers services including flu vaccinations, the NHS New Medicine Service (NMS) and the Community Pharmacy Consultation Service (CPCS). It also supplies medicines in multi-compartment compliance aids to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy takes appropriate steps to identify and manage its risks. Team members record any mistakes they make and analyse why they happened. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy completes a regular review of errors. But this is not always documented, which may mean that opportunities to identify trends and learn from them are lost. The pharmacy has appropriate written procedures in place to help ensure that its team members work safely. The pharmacy responds appropriately when it receives feedback. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s confidential information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. Team members complete appropriate training for their roles and keep their skills up to date. They are confident to suggest and make changes to the way they work to improve their services. The team work well together, communicate well and support each other to deliver the pharmacy’s services.
Principle 3. Premises
The pharmacy is generally a suitable environment for people to receive healthcare services. But the location of the consultation room may mean that some people cannot access additional services or receive confidential advice. The pharmacy is tidy, clean and secure.
Principle 4. Services, including medicines management
The pharmacy team
make sure that people with different needs can access its various services. The
pharmacy supplies medicines safely to people with appropriate advice to ensure
they are used correctly. Team members take steps to identify people prescribed
high-risk medicines to ensure that they are given additional information. The
pharmacy obtains its medicines from reputable suppliers and stores them
securely. The pharmacy accepts unwanted medicines and disposes of them
appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |