Popsons Chemist (1035412)

Inspection summary findings

Principle 1. Governance

The pharmacy mainly adequately identifies and manages the risks associated with the provision of its services. It has some procedures in place for learning from its mistakes but because it doesn’t record near misses, team members may not be aware of previous mistakes or understand how to stop them from happening again. Controlled Drugs are mainly properly recorded. But the pharmacy doesn't always follow its own procedures for auditing controlled drugs. ​The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people.

Principle 2. Staff

The pharmacy team members manage the workload within the pharmacy well. They support each other. The pharmacy team acts in the best interest of people using the pharmacy. The pharmacy doesn’t have a formal approach to on-going training making it harder for team members to continue to learn and develop their skills.

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. Its team members are helpful and supportive to the people who use the pharmacy. Some people who receive higher-risk medicines may not be getting all the information they need to take their medicine safely. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

​The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It largely maintains its equipment and facilities adequately.