Pharmacy context
This is a community pharmacy in Denny. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy doesn’t adequately identify and manage all the risks associated with its services. And pharmacy team members do not always follow the written procedures. They do not accurately keep all the records required to by law. And they do not adequately investigate concerns with the records to identify safety risks. They keep records of the errors they make during dispensing and make some changes to reduce the risk of similar errors. Team members suitably manage people’s confidentiality. And they generally understand how to protect vulnerable adults and children.
Principle 2. Staff
Overall, the pharmacy has a fairly large team with the experience and skills for the services provided. But the pharmacy does not enrol all its team members on the necessary qualification training for their roles. so, they may not have the knowledge they need to complete tasks safely. Team members sometimes discuss improvements to keep services safe and they work together well to manage the workload.
Principle 3. Premises
The pharmacy premises support the safe delivery of services. And the team effectively manages the space for the storage of medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy mostly stores and manages its medicines as it should. But it does not adequately protect all its medicines from unauthorised access. The pharmacy provides services which are easily accessible. And overall it provides its services in accordance with safe working practices.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.