Pilning Community Pharmacy (1106927)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. The pharmacy is appropriately insured to protect people if things go wrong. It mostly keeps the up-to-date records that it must by law. The team members keep people's private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. They are encouraged to keep their skills up to date and they do this in work time. But, those team members who are in training don’t have dedicated learning time. And, the team members do not have regular performance appraisals. So, any gaps in their skills or knowledge may not be identified and supported.

Principle 3. Premises

The pharmacy generally looks professional. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk. But, some aspects of security in the pharmacy could be better.

Principle 4. Services, including medicines management

Most people can access the services that the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information that they need to use their medicines correctly. They intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. The medicines are generally stored and disposed of safely. The team members make sure that people only get medicines and devices that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.