Inspection outcome: Standards met
Last inspection: 29/07/2022
Pharmacy context
This is a pharmacy that offers its services to people only through its website. People cannot visit the pharmacy in person and all medicines are delivered. The pharmacy is based in two units of an industrial premises in Cribbs Causeway to the north of the city of Bristol. The pharmacy delivers medicines throughout the United Kingdom. The pharmacy only dispenses NHS prescriptions. It supplies these medicines in individual pouches to help people to remember when to take them. The pharmacy does not sell any medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy has satisfactory written procedures to help make sure the team works safely. Pharmacy team members have procedures in place to record and review mistakes when they happen. They use this information and learning to avoid future mistakes. The pharmacy uses innovative technology which reduces the risk of mistakes. Pharmacy team members are clear about their roles and responsibilities. The pharmacy asks its customers and staff for their views and uses this to help improve services. It manages and protects people’s confidential information, and it tells people how their private information will be used. The pharmacy has appropriate insurance to protect people when things do go wrong.
Principle 2. Staff
The pharmacy's team members have the appropriate skills, qualifications and training to deliver services safely and effectively. The pharmacy team members work well together. They are comfortable about providing feedback and raising concerns and are involved in improving pharmacy services.
Principle 3. Premises
The pharmacy provides a safe and appropriate environment for the services it provides. The pharmacy team protects people’s private information, and the pharmacy is secure and protected from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, effectively managed and delivered safely. The pharmacy obtains, stores and manages medicines safely and ensures that all of the medicines it supplies are fit for purpose. The pharmacy team help advise people on how to take high-risk medicines safely. The pharmacy team takes appropriate action where a medicine is not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities needed to provide the services it offers. These are used in a way that helps protect patient confidentiality and dignity. The pharmacy uses innovative equipment and technology to reduce the risk of mistakes.
Pharmacy details
Unit 7 & 8
Cribbs Causeway Centre
Cribbs Causeway
Bristol
BS107TT
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |