Inspection outcome: Standards met
Last inspection: 14/09/2023
Pharmacy context
This is a community pharmacy in a residential area in the South Yorkshire town of Mexborough. The pharmacy’s main services include selling over-the-counter medicines and dispensing NHS prescriptions. It also provides the NHS New Medicine Service (NMS), NHS blood pressure check service, substance misuse services and the NHS seasonal flu vaccination service. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks with providing its services. It generally keeps the records it needs to by law in good order. And it keeps people’s personal information secure. Pharmacy team members know how to respond to the feedback they receive about the pharmacy’s services. They understand how to raise a concern about a vulnerable person to help keep them safe from harm. And they engage in conversations and learning designed to reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a dedicated team of people who work together well to deliver its services. Pharmacy team members engage in some ongoing learning relevant to their role. And they show how they use shared learning opportunities to reduce risk. Team members are confident in providing feedback at work and they know how to raise professional concerns.
Principle 3. Premises
The pharmacy is safe, clean, and secure. It provides a suitable environment for delivering healthcare services. It offers quiet, protected spaces for people who wish to speak to a member of the pharmacy team in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources. And it stores its medicines safely and securely. Pharmacy team members make regular checks to ensure medicines are safe to supply. They engage people visiting the pharmacy in services designed to support people’s health and wellbeing. But people do not always receive written information about their medicines to help them take them safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And its team members use the equipment with care and in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |