Inspection outcome: Standards met
Last inspection: 16/09/2021
Pharmacy context
This pharmacy operates from a closed unit and offers its services to people through its website (www.pharmease.com). People cannot visit the pharmacy in person unless for a private service such as a vaccination. The pharmacy dispenses NHS prescriptions and it supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. It dispenses private prescriptions from two prescribing services accessed through a third-party website (www.apomeds.com). People can request a prescription by filling in an online questionnaire which is then assessed by a doctor. A range of prescription medicines are available through the online prescribing service, but the pharmacy mainly supplies medicines for erectile dysfunction to people living in Europe. The pharmacy sells a range of over-the-counter medicines via eBay and Amazon. The inspection was undertaken during the Covid 19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks and it takes steps to improve patient safety. Members of the pharmacy team work to professional standards and they are clear about their roles and responsibilities. The team has written procedures on keeping people’s private information safe and protecting the welfare of vulnerable people.
Principle 2. Staff
Pharmacy team members work well together, and they have the right training and qualifications for the jobs they do. Team members are comfortable providing feedback to their manager and they receive informal feedback about their own performance.
Principle 3. Premises
The premises generally provide a professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment and facilities they need for the services they provide.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |