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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacydirect (1122887)

Inspection outcome: Standards met

Last inspection: 16/09/2020

Pharmacy context

This is a community pharmacy located in a residential area of Southampton. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. It usually offers Medicines Use Reviews (MURs), a New Medicine Service (NMS), multi-compartment compliance packs for people if they find it difficult to manage their medicines, flu vaccinations and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy is operating safely. It identifies and manages the risks associated with its services appropriately. This includes the risks from COVID-19. The pharmacy suitably protects people's private information. And its team members understand how to protect the welfare of vulnerable people. Although the pharmacy’s team members handle their mistakes responsibly. They don’t always record them. This limits their ability to learn from their mistakes and prevent them from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are trained or undertaking the appropriate training. They understand their roles and responsibilities. And members of the pharmacy team are provided with resources to complete their ongoing training. This helps keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy's premises are suitable to deliver healthcare services. The pharmacy is presented professionally. It is clean and modern. And it has plenty of space to provide its services effectively.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services in an appropriate way. And people can easily access them. The pharmacy’s team members keep the records that they should. And they understand the actions to take if any medicines or devices are not safe to use. This protects people’s health and wellbeing. The pharmacy obtains its medicines from reputable suppliers. It generally stores them properly and has taken the appropriate steps to manage its stock suitably.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is clean. And is used in a way that protect people’s privacy.

Pharmacy details

18 Commercial Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards