Pharmacy Plus Health (1093005)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. And it has up-to-date written procedures that the team follows. The pharmacy has suitable arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The pharmacy keeps the records it needs to by law. The team members have training, guidance and experience to respond well to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members record the errors they make when dispensing. And they act appropriately to prevent future mistakes.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy provides the team members with opportunities to develop their knowledge. And it gives team members regular feedback on their performance. The team members are good at supporting each other in their day-to-day work. And they discuss their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The pharmacist sometimes struggles to complete some of the tasks specific to her role during the working day. She is comfortable to raise this as a concern. ​

Principle 3. Premises

The pharmacy is clean, secure and adequate for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team members provide services that support people's health needs. And they reach out to the community to promote health and wellbeing. The pharmacy team works with community groups to actively promote the health and wellbeing of the local population. And the pharmacy creates attractive themed displays to improve people’s awareness about the benefits of healthy living. The team members manage the pharmacy services well. They keep records of prescription requests and deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it protect people’s private information.