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Pharmacy inspections

Inspection reports and learning from inspections

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Pharmacy Express (9012312)

Inspection outcome: Standards met

Last inspection: 12/11/2024

Pharmacy context

The pharmacy is in a busy retail area in Middlesborough. It dispenses NHS prescriptions and sells some over-the-counter medicines. The pharmacy offers many services including the NHS New Medicines Service and the NHS Pharmacy First Service. And it offers some private services, including travel vaccinations. The pharmacy team provides medicines in multi-compartment compliance packs to help some people in the community take their medicines at the right time. And the pharmacy delivers medicines to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages risks with its services. It has written procedures relevant to its services and team members follow these to help them provide services safely. Pharmacy team members learn and improve from mistakes. They keep people’s confidential information secure. And they know how to identify situations where vulnerable people need help. The pharmacy mostly keeps the records required by law.

Principle 2. Staff

Standards met

The pharmacy has enough people in its team with an appropriate range of skills and experience to deliver safe and effective care. Team members work well together and within the scope of their competence. They are comfortable about giving feedback to help the pharmacy do things better.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure, and provide a suitable environment for the services provided. And the pharmacy has a consultation room to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy sources its medicines from recognised suppliers. And it generally stores and manages them appropriately. Pharmacy team members complete regular checks to ensure medicines are suitable for supply. And they respond appropriately when they receive alerts about the safety of medicines. Team members adequately manage the delivery of services safely and effectively. And they take opportunities to provide people with advice on higher-risk medications.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and resources it needs to provide its services. Team members use the equipment in a way that protects people’s private information.

Pharmacy details

105 Linthorpe Road
Middlesbrough
TS15DD
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards