Pharmacy Department (1079033)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages risks with its services. Pharmacy team members understand their role in protecting vulnerable people. And they suitably protect people’s confidential information. They record and discuss the mistakes they make so that they can learn from them, and they share their learning publicly. But they don’t always capture key information about causes of errors, so they may miss some opportunities to learn and improve.

Principle 2. Staff

The pharmacy's team members are suitably qualified for their roles and the services they provide. They confidently discuss their learning and development needs together. And they are good at supporting each other to make effective changes to improve the quality of the services they provide. Team members complete ongoing training to keep their knowledge and skills up to date. They manage the workload well and feel comfortable raising and discussing concerns. 

Principle 3. Premises

The pharmacy is clean, secure, and properly maintained. It provides a suitable space for the services it provides. 

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy’s services safely and effectively. The pharmacy suitably sources its medicines. And it stores and manages its medicines appropriately. The pharmacy’s services are easy for people to access. And it uses technology well to help reduce risks in the dispensing process.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment properly, so it is safe to use. And it has access to prompt technical support in an emergency. Pharmacy team members manage and use the equipment in ways that protect people’s confidentiality.