Inspection outcome: Standards met
Last inspection: 09/12/2019
Pharmacy context
This is a pharmacy which delivers its services at a distance. People can access the pharmacy’s services through its website pharmacydelivered4u.co.uk or by telephone. The pharmacy dispenses NHS prescriptions. It also dispenses private prescriptions sent to the pharmacy by post. People receive all medication supplied by the pharmacy through a delivery service to their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. Its team members have the knowledge required to recognise and report a concern to safeguard the safety and wellbeing of vulnerable people. Pharmacy team members act openly and honestly by sharing information when mistakes happen. The pharmacy generally keeps the records it must by law. But it is keeping a responsible pharmacist record for each pharmacist employed rather than one complete record as required. So, this makes it difficult for the pharmacy to demonstrate one complete record should a need arise to do this. The pharmacy has appropriate arrangements in place for managing feedback. But its website does not provide clear instructions to people about how they can provide feedback directly to the pharmacy. This could result in feedback being missed or delayed in reaching the team.
Principle 2. Staff
The pharmacy has enough skilled people working to provide its services. It has systems to encourage feedback from its team members. And pharmacy team members work together well and regularly share information to help inform service delivery. They take part in discussions relating to the pharmacy’s services and to patient safety. And they complete some learning associated with their roles.
Principle 3. Premises
The pharmacy is clean and secure. It offers a suitable environment for delivering the prescription dispensing services it provides.
Principle 4. Services, including medicines management
The pharmacy’s services are available to people at a distance, as advertised. The pharmacy obtains its medicines from reputable sources. And it has systems to ensure it stores its medicines safely and securely. The pharmacy has some procedures for the management of its services. And team members mostly follow these procedures. But the pharmacy does not have procedures to assist pharmacists in providing additional information when supplying high-risk medicines. This may mean the pharmacy misses some opportunities to provide information to people to support them in taking these medicines
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |