Inspection outcome: Standards met
Last inspection: 14/03/2024
Pharmacy context
This community pharmacy is located within a parade of shops in Ilford in London. It provides a variety of services including the New Medicine Service (NMS), supervised consumption of medicines and seasonal flu vaccinations under a patient group direction (PGD). It also provides medicines in multi-compartment compliance packs to people who have difficulty remembering to take their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. It has appropriate insurance arrangements in place. And team members generally take the right steps to protect people’s confidentiality. People can give feedback about the pharmacy’s services. And the pharmacy generally keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. And team members do the right training for their roles. Team members do some ongoing training to keep their knowledge and skills up to date. And they feel comfortable about raising any concerns that they have.
Principle 3. Premises
The pharmacy premises are safe and suitable for the provision of pharmacy services. And the pharmacy is kept clean and tidy. People can have a conversation with a team member in a private area. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. And it stores its medicines appropriately. The pharmacy takes the right action in response to safety alerts ensuring people get medicines which are fit for purpose. And people with different needs can access its services.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to provide its services safely. And it protects people’s privacy when using its equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |