Inspection outcome: Standards met
Last inspection: 20/08/2024
Pharmacy context
This pharmacy is part of a locally owned group of pharmacies. It is in a residential area of South London, between Morden and Raynes Park. It dispenses people’s prescriptions, sells over-the-counter medicines and offers healthcare advice. It provides a range of other NHS services and delivers medicines to people who can’t get to the pharmacy themselves.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services in line with clear, up-to-date written instructions for its team members to follow when completing their tasks. Team members are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps suitable records of the mistakes that happen during the dispensing process. The pharmacy team regularly reviews them so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has appropriate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They are well motivated, work effectively together and can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises provide a secure and professional environment for people to receive its services. The team keeps them clean and tidy, presenting a suitably professional image. The premises include a private room which the team uses for some of its services and for private conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. And it keeps suitable records of what it does, as required by law. The pharmacy’s team appropriately identifies people supplied with high-risk medicines who may benefit from being offered extra information to help them take their medicines safely. The pharmacy responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.
Principle 5. Equipment and facilities
The pharmacy has suitable equipment and facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |