Peak Pharmacy (9011030)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are safe and effective. The pharmacy responds appropriately to people who raise concerns and provide feedback about its services. And it generally keeps the records it must by law up to date. The pharmacy manages people’s private information securely. The pharmacy team members discuss mistakes made during the dispensing process. But they do not always record these. So, this may mean that they miss opportunities to share learning and prevent similar mistakes from occurring. They are clear about their roles and responsibilities. And demonstrate how they work to identify and report concerns to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to provide its services and they are qualified in their roles. The pharmacy has some systems to support its team members with ongoing learning associated with their roles. Pharmacy team members engage in informal shared learning following mistakes during the dispensing process. And they know how to raise concerns about the pharmacy or its services if they need to.

Principle 3. Premises

The pharmacy is secure and well maintained. It promotes a professional image for delivering its services. The pharmacy has private consultation facilities which help protect the confidentiality of people accessing its services.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It provides information to promote services and supports people in leading healthy lifestyles. And it takes extra care when supplying high-risk medicines to people. But the team doesn’t always supply information leaflets with medication to help people take their medicines safely. The pharmacy obtains its medicines from reputable suppliers. It stores medicines safely and securely. And it generally manages its medicines, so they are safe and fit to supply. It has suitable systems in place to deal with concerns about medicines.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment and facilities for providing its services. And it has some monitoring systems in place to make sure its equipment is safe to use and fit for purpose.