Inspection outcome: Standards met
Last inspection: 01/02/2024
Pharmacy context
The pharmacy is in Margate town centre. It provides NHS dispensing services, the New Medicine Service, the Pharmacy First Service, blood pressure checks and a needle exchange service. It also uses patient group directions for flu vaccinations and a contraception service. The pharmacy provides medicines as part of the Community Pharmacist Consultation Service. And it supplies medicines in multi-compartment compliance packs to a small number of people who live in their own homes and need this support. It also provides substance misuse medications to a large number of people.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. It protects people’s personal information. And people can provide feedback about the pharmacy’s services. Team members understand their role in protecting vulnerable people. The pharmacy largely keeps its records up to date and accurate.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing training to support their learning needs and maintain their knowledge and skills. And they can raise any concerns or make suggestions and have regular meetings. Team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services. But the pharmacy does not always supply patient information leaflets with its multi-compartment compliance packs. So, people may not have all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |