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Pharmacy inspections

Inspection reports and learning from inspections

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Parkside Pharmacy (1035853)

Inspection outcome: Standards met

Last inspection: 25/03/2024

Pharmacy context

This is a pharmacy in the rural area of Bellingham, Hexham. Its main activities are dispensing NHS prescriptions, and it supplies some people with their medication in multi-compartment compliance packs to help them take their medicines correctly. It provides services such as NHS Pharmacy First, emergency contraception and delivers medicines to people in their homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help identify and manage risk so team members can provide services safely and effectively. Team members record mistakes they make during the dispensing process to help prevent the same mistake occurring. They mostly keep records required by law, and they keep people’s private information secure. They have appropriate training to help them respond correctly to support vulnerable people.  

Principle 2. Staff

Standards met

The pharmacy has enough suitably skilled team members to provide its services safely. Team members who are working towards the completion of accredited qualification training are suitably supported and supervised by the pharmacist. Team members receive ongoing training to further develop their skills and knowledge. And they support each other to help complete the workload. They ask appropriate questions when helping people with their healthcare needs. And they feel comfortable to raise concerns if required.

Principle 3. Premises

Standards met

The pharmacy's premises are clean, secure and suitable for the services it provides. It has appropriate facilities for people requiring privacy when accessing the pharmacy's services.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members generally supply people with the information they need to help them take their medicines. They complete checks on medicines to ensure they remain fit for supply. And they respond appropriately when they receive alerts about the safety of medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services. Team members use the equipment and facilities in way that protects people’s private information. 

Pharmacy details

Front Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards