Parkhead Pharmacy (1042789)

Inspection summary findings

Principle 1. Governance

Pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. Team members discuss this to ensure that the pharmacy maintains its services to a high standard. The pharmacy keeps all the records that it needs to by law. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy usually has enough trained and skilled staff to provide pharmacy services during contracted hours. Pharmacy team members have access to training material to ensure that they have the skills they need. But this is not structured. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents and learn from them to avoid the same thing happening again.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to some people with high risk medicines. The pharmacy gets medicines from reliable sources and stores them properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works.