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Pharmacy inspections

Inspection reports and learning from inspections

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Park Lane Pharmacy (1036463)

Inspection outcome: Standards met

Last inspection: 12/03/2020

Pharmacy context

This is a Healthy Living Pharmacy (HLP) in the centre of Carshalton, Surrey. It dispenses NHS and private prescriptions. And also sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons. And home deliveries for those who cannot get to the pharmacy themselves. It supplies some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in a safe and effective manner. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They understand their role in protecting vulnerable people, and they keep people’s private information safe. They log the mistakes they make, and regularly review them together so that they can learn from them and act to avoid repeating problems. But the pharmacy is not keeping a satisfactory record of those reviews. Otherwise it generally keeps its records in a satisfactory manner. And it has appropriate insurance to protect people if things go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload safely. And they work well together. Pharmacy team members are well trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. The pharmacy keeps its premises satisfactorily maintained. It has a consultation room which it uses regularly for some of its services and for sensitive conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines and carries out most of the checks it should. But it is not doing enough to record all of those checks.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides. It takes reasonable steps to ensure that people’s private information is kept safe and secure.

Pharmacy details

27-29 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards