Inspection outcome: Standards met
Last inspection: 26/03/2024
Pharmacy context
This is a Healthy Living Pharmacy (HLP) in the centre of Carshalton, Surrey. It dispenses people’s prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons. And home deliveries for those who cannot get to the pharmacy themselves. It supplies some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines. And it provides the Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services in a safe and effective manner. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards, identifying and managing risks appropriately. They understand their role in protecting vulnerable people, and they keep people’s private information safe. They keep satisfactory records of the mistakes they make, and regularly review them together so that they can learn from them and act to avoid repeating problems. The pharmacy keeps its records in a satisfactory manner, and regularly checks that its team members complete their routine tasks on time. And it has appropriate insurance to protect people if things go wrong.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. And they work very well together. Pharmacy team members are well trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises provide a secure environment for people to receive its services. The premises are looking run down but still reasonably clean and adequately maintained at present. It has a suitable consultation room which it uses regularly for some of its services and for sensitive conversations.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls so that people only get medicines or devices which are safe for them to take. Its team members have a satisfactory understanding of what they need to do when supplying people with high-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides. It takes appropriate steps to ensure that people’s private information is kept safe and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |