Inspection outcome: Standards met
Last inspection: 21/03/2024
Pharmacy context
This is a community pharmacy that is situated next to two medical centres in Leicester. Most of its activity is dispensing NHS prescriptions and selling medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own home. Other services that the pharmacy provides include delivering medicines to people's homes and the ‘Pharmacy First’ services.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages most of the risks associated with the provision of its services. The pharmacy manages people’s personal information safely. Its team members understand their roles and accountabilities. The pharmacy has some procedures to learn from its mistakes. But because the pharmacist does not always record its near misses and the outcome of the near miss reviews, the pharmacy might miss opportunities to improve its ways of working.
Principle 2. Staff
There are enough team members to manage the pharmacy’s workload. Team members can raise concerns if needed.
Principle 3. Premises
The pharmacy keeps its premises safe, secure, and appropriately maintained. And people visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use, to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.
Pharmacy details
Unit 1 Manor Medical Complex
575 Melton Road
Thurmaston
LEICESTER
LE48EA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |