Inspection outcome: Standards met
Last inspection: 17/09/2019
Pharmacy context
This is a busy community pharmacy in the centre of the town of Chepstow. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy supplies medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. It also supplies medicines to people in a local care home.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. They could learn more from mistakes but four independent people are involved in the dispensing process and this reduces the risk of errors. The working areas in the pharmacy are well organised and it generally keeps the up-to-date records that it must by law. The pharmacy is appropriately insured to protect people if things go wrong. The team generally keep people’s private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members who are in training are well supported. All the team feel comfortable to provide feedback to the owner to improve services and this is acted on. There are no formal appraisals and so any gaps in the skills and knowledge of the team may not be identified.
Principle 3. Premises
The design and layout of the pharmacy is suitable for the pharmacy’s activities. And, it accommodates the difficult terrain, being on a steep hill. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
People can access the services the pharmacy offers. But, they don’t do some extra services, like routine medicines reviews. So, some people may be missing out on valuable counselling and advice. The services that are offered are generally effectively managed to make sure that they are provided safely. The pharmacy gets its medicines from appropriate sources and the medicines are generally stored safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides. And, the team members make sure that it is clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |