Overdown Pharmacy (1028974)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. But they may not always be recording enough detail. So they may be missing some opportunities to learn from them. The pharmacy keeps all the records that it needs to by law, and team members help to protect vulnerable people. But they don't do enough to keep people's private information secure.

Principle 2. Staff

The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they are able to raise concerns if needed. They feel able to use their own professional judgement.

Principle 3. Premises

The pharmacy's premises are generally suitable for the services it provides. But some areas are very cluttered and risk medicines being contaminated. Pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people with different needs. Staff try to make sure pharmacy services are provided safely but they do not always identify or record relevant safety checks when people receive higher risk medicines. This makes it difficult for them to show that the appropriate advice is always provided when these medicines are supplied. The pharmacy generally sources and stores medicines safely. But the team are not regularly checking the fridge temperatures, which means that some medicines may not be safe to supply.  

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely.