Inspection outcome: Standards met
Last inspection: 10/07/2024
Pharmacy context
This community pharmacy is located in a residential area in the town of Witham in Essex. It provides a range of services including dispensing NHS prescriptions, the New Medicine Service (NMS) and onsite testing of blood pressure. It also provides medicines in multi‐ compartment compliance packs to people who need extra support taking their medicines and the Pharmacy First service under patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy generally manages the risks associated with its services. And people can provide feedback about its services in a variety of ways. The team knows how to protect vulnerable people. And it protects people’s confidentiality. The pharmacy has written procedures to help its team members work safely. But these have not been reviewed for an extended period of time and so may not always reflect current best practice. And some of the pharmacy’s records are not always completed in full so may be less reliable in the event of a future query.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. And team members do the right training for their roles. Team members do ongoing training to keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.
Principle 3. Premises
The pharmacy is very clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
On the whole, the pharmacy provides its services safely. And it stores its medicines appropriately. The pharmacy takes the right action in response to safety alerts ensuring people get medicines which are fit for purpose. And it gets its medicines from reputable suppliers. People with different needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to provide its services safely. And it protects people’s privacy when using its equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |