Inspection outcome: Standards met
Last inspection: 24/10/2019
Pharmacy context
This is a community pharmacy in a parade of shops in Ore Village, on the outskirts of Hastings. It dispenses NHS prescriptions and people can ask to have their blood pressure checked. It offers sexual health services, seasonal flu vaccinations, Medicines Use Reviews and the New Medicine Service. It dispenses medication into multi-compartment compliance packs for people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It is good at recording and reviewing any mistakes that happen during the dispensing process. This helps make the services safer for people to use. Team members largely keep the records that they need to by law. And they know how to protect vulnerable people. The pharmacy generally protects people’s personal information. But team members could do more to ensure that confidential waste is always disposed of appropriately.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They communicate well together and manage their workload well. They undertake some ongoing training to help keep their knowledge and skills up to date. And they are able to raise concerns and make any suggestions to help improve the pharmacy’s services. Team members can take professional decisions to help make sure that people get appropriate advice.
Principle 3. Premises
The refit of the pharmacy has been done to a high standard. It has improved the available space, workflow, and the professional appearance of the pharmacy. The premises are secure and people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. Team members dispense medicines into multi-compartment compliance packs safely. The pharmacy gets its medicines from reputable sources and stores them properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. The extended opening hours help people with a range of needs access the pharmacy’s services. The pharmacy doesn’t always highlight prescriptions for higher-risk medicines, and this could mean that opportunities to speak with people collecting these medicines may be missed.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |