Inspection outcome: Standards met
Last inspection: 22/10/2019
Pharmacy context
This is a community pharmacy in a parade of shops in a suburb of Orpington. It offers a needle exchange service and provides substance misuse services to a few people. And uses patient group directions to provide a range of services including emergency hormonal contraception, chlamydia treatment, and flu vaccinations. It supplies medication in multi-compartment compliance packs to people who live in their own homes and need help taking their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. It asks people who use it for their feedback. It generally keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members protect people’s personal information appropriately. And they know how to protect vulnerable people. Team members record mistakes that happen during the dispensing process to help them take action to prevent a repetition.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They can raise concerns or make suggestions to help improve the pharmacy’s services. And they are able to take professional decisions to make sure that people are kept safe. They get some ongoing training which helps them keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy’s premises are secure and suitable for its services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy manages and provides its services well. It obtains its medicines from reputable sources and stores them properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. It dispenses medicines in multi-compartment compliance packs safely. And people with a range of needs can access the pharmacy’s services. The pharmacy doesn’t always highlight prescriptions for higher-risk medicines and this could mean that opportunities to speak with people taking these medicines are missed.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for its services. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |